This Privacy Policy describes how Rimanto Jewelry ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website, or otherwise communicate with us. In this Privacy Policy, "you" means the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Who We Are
Rimanto Jewelry is operated from Manchester, United Kingdom. You can reach us using the contact details in the "Contact" section below. For the purposes of UK and EU data protection law, Rimanto Jewelry is the controller of your personal information collected through the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information including your username, password, security questions.
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Shopping information including the items you view, put in your cart or add to your wishlist.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels and similar technologies ("Cookies"). We use the following categories of Cookies:
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Essential Cookies, which are required for the Site and checkout to function (for example, keeping items in your cart and letting you complete a purchase).
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Analytics Cookies, which help us understand how visitors use the Site so we can improve it.
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Marketing Cookies, which are used to show you relevant advertising and measure its performance.
For specific information about the Cookies used to power our store on Shopify, see https://www.shopify.com/legal/cookies. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject non-essential Cookies through your browser or cookie-banner controls. Blocking Cookies can negatively impact your experience and may cause some features to work incorrectly or no longer be available.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.
- Third parties we work with when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, who may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party's own policies or practices. See Third Party Websites and Links below.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to provide you with the Services and perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns or exchanges, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
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Marketing and Advertising. Where you have consented (or another legal basis applies), we use your personal information for marketing and promotional purposes, such as email, text message or postal marketing, and to show you relevant advertisements. You can opt out of marketing at any time — see "Managing Communication Preferences" below.
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Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
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Communicating with You. We use your personal information to provide customer support and improve our Services, in our legitimate interest of maintaining our business relationship with you.
Our Legal Bases for Processing (UK/EU Users)
Where UK or EU data protection law applies, we rely on one or more of the following legal bases to process your personal information: performance of a contract with you (e.g., to fulfil an order), your consent (e.g., for marketing emails or non-essential cookies, which you can withdraw at any time), our legitimate interests (e.g., preventing fraud, improving the Site), and compliance with a legal obligation.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping), including Shopify, which acts as a processor of your personal information on our behalf.
- With business and marketing partners, who will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run our business.
- In connection with a business transaction such as a merger or sale, to comply with any applicable legal obligations (including to respond to lawful requests from public authorities), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not sell your personal information, and we do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
The Services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, it will be public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make publicly available.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement of their content or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations (including UK tax and accounting rules), or resolve disputes and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and, in certain cases, we may decline a request as permitted by law.
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Right to Access / Know. Request access to the personal information we hold about you, including how we use and share it.
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Right to Delete. Request that we delete personal information we hold about you.
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Right to Correct. Request that we correct inaccurate personal information we hold about you.
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Right of Portability. Request a copy of your personal information and, in certain circumstances, that we transfer it to a third party.
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Restriction of Processing. Ask us to stop or restrict our processing of your personal information.
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Withdrawal of Consent. Where we rely on consent, withdraw that consent at any time.
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Right to Object. Object to processing based on our legitimate interests, including direct marketing.
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Managing Communication Preferences. Opt out of promotional emails at any time using the unsubscribe link in our emails. You may still receive non-promotional emails, such as order or account updates.
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request, and you may designate an authorised agent to act on your behalf, subject to proof of authorisation. We will respond within the timeframe required under applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, UK residents have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, and EU residents may lodge a complaint with their local data protection authority.
International Users
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or Europe, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at rimantojewelry@gmail.com.
